At Marketenzo, we offer personalized digital marketing and web development services tailored to each client’s specific goals. Due to the nature of our work — which includes time investment, strategy planning, and custom development — we do not offer refunds once a project has been confirmed and work has commenced.

We strongly encourage all clients to review project details, scope of work, pricing, and timelines before making a payment. If you decide to cancel your service request before the work begins, you may be eligible for a partial refund, excluding any administrative or consultation charges already incurred.

Please note that once a project enters the design, development, or campaign execution phase, it is considered non-refundable. This includes but is not limited to:

• Website design or development work

• SEO, email marketing, or content campaigns

• Social media and influencer marketing strategies

• Any digital consultancy or creative service

In rare situations where there is a service delivery issue or miscommunication from our side, we are committed to resolving it in a fair and professional manner. You may contact us within 7 calendar days of delivery to report any concerns. We will review the case and offer a revision, adjustment, or alternative solution if applicable.

By using our services, you agree to this Refund Policy. For any questions, please contact us at:

Email: support@marketenzo.com