At Marketenzo, we provide customized digital marketing and web development services tailored to each client’s goals. Because our services involve significant time, strategic planning, and personalized development, we do not offer refunds once a project has been confirmed and work has started.

We strongly recommend clients to carefully review the project details, pricing, timelines, and scope of work before making any payment. If you choose to cancel your service request before the work begins, you may be eligible for a partial refund, excluding any administrative or consultation charges already incurred.

Once a project has entered the design, development, or campaign execution phase, it becomes non-refundable. This includes, but is not limited to:

• Website design or development work

• SEO, email marketing, or content campaigns

• Social media and influencer marketing strategies

• Any digital consultancy or creative services

In rare cases where there is a service delivery issue or miscommunication on our part, we are committed to resolving the matter professionally. You can contact us within 7 calendar days of delivery to report any concerns. Our team will review your case and, if applicable, offer a revision, adjustment, or alternative solution.

By using our services, you agree to this Refund Policy. For any questions, please reach out to us at info@marketenzo.com